Terms & conditions

Booking

Your contract will be with Happy Moment Holidays. A contract is established between you and Happy Moment Holidays when your booking for our tour, hotel, or any other travel-related services has been confirmed by us, and we have received your booking request and deposit. All correspondence regarding tour and travel service bookings should be directed to Happy Moment Holidays. Please ensure that all communication is addressed to M/s Happy Moment Holidays.

Payments

To secure your booking, an advance payment of at least 25% of the total cost is required. The remaining balance must be paid before the commencement of your tour. The exact advance payment required may vary depending on the nature of the services and the time left until the start of the tour. In certain cases, such as special train journeys (e.g., Palace on Wheels) and hotel or resort bookings during peak tourist seasons (e.g., Christmas, New Year), full payment must be made in advance. Happy Moment Holidays reserves the right to determine the advance payment required based on these conditions.

Payment Options

Payments for our travel and tour services can be made through the following methods:

• Credit Card via our secure online payment gateway.
• Bank Transfer to our designated account.
• Scanner options.
• Cash payment at our office locations.

Payment Conditions

All payments must be made free and clear of any withholding taxes or deductions. Any bank charges incurred during the remittance process, whether by the remitting bank or intermediary bank, must be borne by the payer.

Policy Regarding Cancellation / No Show / Early Departure

If you need to cancel your tour or travel services for any reason, whether avoidable or unavoidable, please notify us in writing. The cancellation charges will be calculated from the date we receive your written notification. The following cancellation charges will apply:

• 60 days or more prior to arrival: 10% of the tour/service cost
• 59 to 30 days prior to arrival: 20% of the tour/service cost
• 29 to 15 days prior to arrival: 25% of the tour/service cost
• 14 to 8 days prior to arrival: 50% of the tour/service cost
• 7 days or less, or in case of no show: No refund

Happy Moment Holidays reserves the right to enforce these charges to cover the costs incurred.

Please note that regardless of the aforementioned cancellation charges, a minimum service charge of 10% will apply to any cancellation of tour services after booking.

Special Conditions

• For special train journeys (such as Palace on Wheels, Deccan Odyssey, and Royal Orient) and bookings during the peak season (from 15th Dec to 15th Jan), no refunds will be issued.

Post-Commencement Cancellations

If you cancel the trip after the tour has commenced, any refund will be limited to the amount we can recover from our hotel partners. We do not assume any responsibility or liability for refunds on unused hotel accommodations, chartered transportation, missed meals, or any other unused services.

Refund

For the refund of unused or unutilized services (which are paid for and cancelled in advance), the refund amount will be calculated based on the cancellation policy outlined above. The refund will be issued to the person who made the original payment to us. Please note that the refund process may take approximately 2 to 4 weeks to complete due to banking procedures. If the refund is issued to a credit card or bank account, any applicable bank charges will be deducted from the refund amount.

Our Liabilities and Limitations

Price Adjustments

Please note that after finalizing the tour/service cost, any increases in entrance fees for monuments/museums, taxes, fuel costs, or guide charges by the Government of India will be charged as an additional amount to the customer.

Agency Role

Happy Moment Holidays acts solely as an agent for hotels, airlines, transporters, railways, and contractors providing other services. All exchange orders, receipts, contracts, and tickets issued by us are subject to the terms and conditions under which these services are provided by them.

Itinerary Changes

All itineraries on our site are sample itineraries intended to give you a general idea of the likely trip schedule. Various factors, including weather, road conditions, and the physical ability of participants, may necessitate changes to the itinerary either before the tour commences or while on the trail. We reserve the right to change any schedule without notice in the interest of the participants' safety, comfort, and general well-being.

Rate Adjustments

Our rates are based on the prevailing rates as negotiated by us with hotels, airlines, etc. Hotels and airlines retain the right to modify their rates without prior notice. In such cases, the rates quoted before the modification may be adjusted in line with the changes made by hotels or airlines. All hotel bookings are based on the standard check-in and check-out times unless otherwise indicated in the itinerary.

Liability and Responsibility

Happy Moment Holidays shall not be responsible for any delays or alterations in the program or expenses incurred due to natural hazards, flight cancellations, accidents, machinery or equipment breakdowns, transportation issues, weather, sickness, landslides, political closures, or any other unforeseen incidents.

We shall not be liable for any loss, injury, or damage to persons or property in connection with any accommodation, transportation, or other services resulting from acts of God, dangers, fire, accidents, machinery or equipment breakdowns, transportation issues, wars, civil disturbances, strikes, riots, thefts, epidemics, medical or customs regulations, defaults, or any other causes beyond our control.

Insurance

We do not provide insurance coverage for accidents, sickness, loss due to theft, or any other reasons. Travelers from abroad are advised to obtain such insurance in their home country. All luggage and personal property are carried at the client's risk at all times.

Passports and Visas

To travel to India from overseas, except for citizens of Nepal and Bhutan, you will need a passport valid for at least six months and a valid visa. Please note that the processing fees for obtaining a passport and visa are not included in the tour cost.

Health

Any individual diagnosed with a contagious disease is prohibited from participating in travel activities. If such a condition is identified during the tour, the affected person will be required to leave the tour immediately. They must make their own arrangements for returning home at their own expense.

Arrival and Departure Policy

Check-in and Check-out Times

Check-in: Between 12:00 PM and 3:00 PM

Check-out: Between 10:00 AM and 12:00 PM

Early Arrival and Late Departure

Early arrival is subject to room availability. To guarantee early check-in, a reservation must be made starting from the previous night. Late check-out requests are subject to availability and may require additional payment. While we can request early check-in or late check-out on your behalf, we cannot guarantee availability. This depends on hotel policies, seasonal demands, and room availability.